A care team you can trust

It takes a village just to maintain one person’s health. Medsien’s care partners develop personal relationships with patients—seamlessly and at scale.

Medsien Care Team
We understand the hesitancy to outsource 
remote care programs to third parties. But at Medsien, 
we act as an extension of your office 
with dedicated staff.

Put your patients in the best hands

Each member of Medsien’s care team of registered nurses and certified medical assistants is required to meet our rigorous standards, including:

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Extensive background checks including healthcare sanctions check
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Active certifications from national organizations like AAMA or NHA
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Continuous training and quality assurance for increased compliance
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A team dedicated to your patients

Medsien offers hybrid staffing to supplement your team when needed, providing extra support and resources for optimal patient care.

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Monthly care with dedicated Care Partner

Medsien is not a call center, our patients receive personalized care from dedicated staff.

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Feel secure with our US-based team

Our growing network of Care Partners are all based in the US and live local to your patients.

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Bridge the language gap with our bilingual care

Bilingual staff speaks English, Spanish, Russian, Korean and other languages.

...that also feels like your own

Unlike any other platform, Medsien provides a real-time view into every patient interaction—so you can monitor their care just as closely as you do with your own staff.

Medsien Dashboard
Automated time tracking, recorded calls, and detailed logs

Greater transparency with a real-time audit trail of all patient interactions.

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Individualized care plans with custom surveys and questionnaires

Extensive documentation to monitor health trends and keep providers informed.

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Detailed analytics and reports for better visibility and compliance

Monthly and quarterly reports to keep you informed on the performance of your programs.

Medsien’s medical assistants are, by far, some of the most well-trained, empathetic, insightful, caring people I have ever worked with. These people care and are also extremely competent.
Care Partners

Medsien client in family medicine

Schedule a demo

Contact us to see Medsien in action and learn how your organization can reimagine remote care management.

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Blog and resources

The latest news, technologies, and resources from our team.

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Going beyond EHR integration: Successful remote care management is so much more
Going beyond EHR integration: Successful remote care management is so much more
Having the data integrated is helpful, but does not create any important data flows or streamline any data communication or operations. Remote care management is much more than the EHR.
Don’t be a robot: Adding the personal touch to remote care technology
Don’t be a robot: Adding the personal touch to remote care technology
As advances in health related technologies become more and more integrated into healthcare delivery, it remains essential to still maintain a focus on the patient and the patient experience.
2024 CMS Update Spotlight:  Expansion of RPM and RTM to FQHCs and RHCs
2024 CMS Update Spotlight: Expansion of RPM and RTM to FQHCs and RHCs
On November 2, 2023, CMS released its 2024 Final Physician Fee Schedule on policies related to remote care management. At the time of the release, Medsien provided a full summary of 2024 updates and changes that would impact Medsien clients and programs related to remote care management. Here we offer a bit more information to highlight specific, important changes for Federally Qualified Health Centers (FQHCs) and Rural Health Clinics (RHCs).
Overview of CPT codes for Medsien related products
Overview of CPT codes for Medsien related products
Medsien offers software and solutions for a suite of services – including CCM, PCM, RPM, RTM, TCM and AWVs. Accurate coding is essential for proper reimbursement.
2024 Checklist to power up your practice. It’s time to reimagine remote care management
2024 Checklist to power up your practice. It’s time to reimagine remote care management
New year, time for a new approach It’s time to plan for 2024. Are you ready to introduce seamless, scalable remote care management and monitoring into your practice?
CMS 2024 Updates and Changes for Remote Care Services
CMS 2024 Updates and Changes for Remote Care Services
CMS continues to advance the ability of RPM and RTM services to drive revenue and improve the patient care experience. The 2024 Final Rule addresses billing scenarios and requests for clarifications on the appropriate use of these remote monitoring codes, and clarifies CMS’ position on how it interprets certain requirements for these services.
That time when remote care services would have really helped my family
That time when remote care services would have really helped my family
We could not reach her primary care team for days, and could not get anyone to make referrals, advocate or communicate with her doctor. Throughout the entire experience, I kept thinking if the practice had had robust remote patient programs in any way, this would not have been such an awful, dangerous experience - and I would not have felt complete disillusionment with the healthcare system - and the care she was unable to receive.
Underlying issues your Remote Care Programs should eliminate
Underlying issues your Remote Care Programs should eliminate
Remote care allows providers to have a more holistic understanding of patients - without any additional work - even when not seeing them at the office.
A turnkey remote care management solution in just 5 days? It’s true!
A turnkey remote care management solution in just 5 days? It’s true!
Our EHR integration ecosystem ensures that each client’s customized system and dashboard keep data centralized and protected, and nothing is ever shared or reported manually. Many other remote care management companies ask clients to create user access so the company can do the work and create these programs. This is very risky and creates a highly insecure data situation. At Medsien we never request user access for us to access the EHR.
Remote dedicated staffing: What does it mean to be an extension of your practice
Remote dedicated staffing: What does it mean to be an extension of your practice
For most health organizations right now, teams are already understaffed, overworked, and overstressed - and each great new idea or new program or project or innovation that is suggested or required of clinical providers - adds more work for their team
FTC warning - without proper safeguards, electronic sharing of patient data is risky
FTC warning - without proper safeguards, electronic sharing of patient data is risky
“FTC and HHS Warn Hospital Systems and Telehealth Providers about Privacy and Security Risks from Online Tracking Technologies”
How patients can tell when a provider cares about their chronic condition
How patients can tell when a provider cares about their chronic condition
Medical practices today are providing excellent health care to their patients under really challenging circumstances. It is harder and harder for practices sometimes to have sufficient staff, systems and support to do everything they want to do.